General Information

Terms & Conditions of Sale & Return Policies
  Local Pickup/ Delivery
  Assembly
  Damaged Merchandise
  Return Policy
  Sales Tax
  Accepted Forms of Payment
  Miscellaneous
Warranty
  Manufacture's Warranty
  Items not covered by warranty after the sale
Shipping
  General Information
  International Shipping


Local pickup:
  • We offer free local pick from our Warehouse. We will contact you after you placed your order to provide you directions and time.
  • We can assemble the bike for an additional charge of $15 (local pickup only)
Assembly:
  • Most of the major parts have been pre-assembled before shipping but partial assembly and minor adjustment will still be required. For the safety reason, the manufacturer and us are not able to provide any assistance with assembly/adjustment or any help with the instruction manual, and the manufacturer and us are not responsible for damages incurred because of improper assembly. Therefore, we recommend you to contact your local bicycle shop for assembly assistance. Please note that the manufacturer and us will not cover the labor or any related cost.
Damaged Merchandise:
  • To ensure the quality of our products, we have carefully checked up each product before shipping to you. Please carefully check up the Package and Product before the freight carrier leaves. Please pay more attention to FORK, DERAILLEUR, and WHEELS, which could be easily damaged in shipping process. Since all products are shipped by the third party (FedEx, UPS, or USPS), we guarantee that all products will be in perfect condition when leaving our warehouse but please understand that we couldn't guarantee scratch-free shipping. Damaged shipments from handling must be claimed with the freight carrier and noted on the freight bill BEFORE THE FREIGHT CARRIER LEAVES and contact us immediately within 48 hours. If the damage has been noted on the freight bill, we will contact the freight carrier and send the replacement part to you.
  • If any damage is found after the freight carrier leaves and has not been noted on the freight bill, the damaged part must be returned for replacement, and the shipping fee is on purchaser's cost. Please email the detail symptoms and pictures of the damaged part to our RMA department returns@bennysbikestore.com within 72 hours, and we will contact the manufacturer for you and send you the instructions for returning the damaged part. Please do not return Items to us without receiving instructions.
Return Policy:
  • 100% Customer Satisfaction - we stand behind everything we sell. If for any reason you are not satisfied with your purchase, upon receipt, simply return it within 10 days after you receive the merchandise.
  • Your merchandise is non-refundable after 10 days of its original recipient date.
  • Please note that installed items, promotional items(Daily Super Deals), and will call orders are not refundable or exchangeable. No exception.
  • Our return policy for bikes does not cover minor scratches found on the frame or any part of the bike. Every possible effort is made to ship you a defective free bike. Only 2-3 % bikes shipped in the past have been found with any scratches that have occurred during shipping. We have the sole right to accept or reject such claims.
  • The returned merchandise must be in like new condition, no scratch, with original packaging and literature. Any damage or missing part will be deducted. We'll send you a refund, less shipping and handling charges.
  • Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please e-mail our RMA department returns@bennysbikestore.com to submit a request of RMA number.
  • Any return of merchandise when authorized will incur a 20% re-stocking fee
  • No packages will be accepted without a Return Authorization Number written on the box.
  • Return the item to the address given to you by our RMA department.
  • Write your RMA number (Return Merchandise Authorization Number) on the box.
  • Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via FedEx, UPS, or U.S. Postal Service (USPS).
  • We suggest you to insure a value of over $100.00. We are not liable for return merchandise that does not reach our return department.
  • We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 2 to 3 weeks of our receiving your return. Please note that shipping charges are not refundable.
Sales Tax:
  • California residents have to pay 8.75% sales tax.
Accepted Forms of Payment:
  • Online and Phone -  You may pay with your Visa®,MasterCard®, American Express®, Discover® card.
  • We also accept Postal Money Order, Cashiers Check and Personal Checks.
  • You can also pay with you PayPal® account.
  • Personal Checks will delay shippment til check is cleared.
Manufacturer's Warranty:
  • The manufacturer's warranty is provided by the manufacturer of each product.
  • 1 year against frame failure of bicycles.
  • 60 days against parts failure of bicycles and strollers. The manufacturer will replace any parts fails during warranty period.
  • Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of the manufacturer. You will be responsible for labor and both way shipping costs associated with warranty replacements.
  • Known liability insurance arranged by manufacturers.
  • LIMITATION OF LIABILITY: IN ALL CIRCUMSTANCES ARB INTERNATIONAL INC. (BENNYSBIKESTORE.COM) 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. ARB INTERNATIONAL INC. (BENNYSBIKESTORE.COM) SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. ARB INTERNATIONAL INC.( BENNYSBIKESTORE.COM) SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT ARB INTERNATIONAL INC.(BENNYSBIKESTORE.COM) HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Items not covered by warranty after the sale:
  • Any scratches or dents to frame or any part.
  • Rips in seat material.
  • Missing nuts or bolts.
  • Flat tires.
  • Gear or brake adjustment.
  • Damage as a result of any bike accident.
  • Any alteration made or aftermarket part installed on bike by customer.
  • Wear and tear to bike, tires or components.
  • The manufacturer does not warranty frames, forks or parts damaged from use, misuse, crashing, racing, jumping, stunt riding, improper maintenance, neglect etc.
Shipping - General Information:
  • The US Shipping cost listed is for the contiguous 48 United States only.
  • We do not ship to APO, FPO, P.O. BOX
  • Tracking numbers will be sent by the shipping UPS or FEDEX.
  • If you ordered two or more items, you may receive them in multiple boxes on different days.
  • We do not offer combined shipping.
  • Normally, it would take approx. 2~5 business days of delivery.
Shipping - Canada Information:
  • We ship via FedEx International Ground.
  • Shipping costs already includes brokerage fees($30-$50), signature and insurance.
  • You are reponsible for duty fees.
  • Refusing to pay for the duty fees will cause to return the merchandise. You are responsible for the shipping cost and 20% restocking fee.
  • Normally, it would take approx. 5~7 business days of delivery.
  • Delivery might be delayed by customs clearance process.
Miscellaneous:
  • Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Benny's Bike Store DBA: ARB International Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Benny's Bike Store products) must be commenced within one (1) year after the claim or cause of action arises. Benny's Bike Store's DBA: ARB International Inc. failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.
  • Benny's Bike Store DBA: ARB International Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.